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Supplier Information & Responsibilities

Learn about our supply management policies, procedures and requirements.

Every day, we’re enhancing outcomes for patients and caregivers.

If you want to help, you’ve come to the right place.

At Hillrom, we rely on suppliers like you to provide the goods and services we need to deliver quality products and solutions to our customers around the world. We are committed to maintaining a diverse supplier base, and we welcome all potential suppliers who can provide innovative, value-added products and services with a focus on quality and competitive value.

Hillrom Global Third-Party Code of Conduct

At Hillrom, compliance is more than following the rules; it is the foundation of every facet of our business activities. That’s why we require our business partners to commit to the highest standards of ethics, integrity and compliance. Our global third-party code of conduct outlines exactly what that means.

Read Global Third-Party Code of Conduct

EEO & AAP Policy Statement

Hill-Rom Holdings, Inc., is a federal contractor subject to Executive Order 11246, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended, Section 503 of the Rehabilitation Act of 1973, as amended, and each of their implementing regulations. As part of complying with these laws and regulations, we are required to notify our vendors and suppliers of our equal employment and affirmative action policy, and to request your appropriate action in these efforts.

Learn More

Trade Compliance

We place a high priority on compliance with laws regulating exports, imports and supply chain security. We are responsible for appropriate screening, as well as contractual and security requirements that agents, distributors, suppliers and other parties doing business with us must meet. In addition to meeting Hillrom’s requirements, we also expect the agents, distributors, suppliers and other parties doing business with or representing Hillrom to comply with the letter and spirit of all applicable laws regulating exports, imports and supply chain security.

Inbound Shipping Requirements

The following instructions apply to ALL materials shipped to various Hillrom Entities and Locations.

Hillrom Inbound Routing Guide

Supplier Notifications of Change (SNC)

We expect all our suppliers to notify us before making any changes that may affect form, fit, function, reliability, serviceability, performance, regulatory compliance, safety or interchangeability to defined requirements, product quality or a regulatory filing. These include, but are not limited to, changes in components or their source, changes in manufacturing processes, equipment, or location, or changes instituted by sub-suppliers. 

At a minimum, we expect our suppliers to:

  • Ensure personnel executing the change are qualified
  • Evaluate all changes for product or process risk, including efficacy and safety 
  • Ensure change control activities are well planned and documented to ensure products fully comply with requirements
  • Properly document and communicate changes to Hillrom, in writing, at least ninety (90) days prior to execution
    • At a minimum, the change notice must include product part number, proposed implementation date, reason for the change, specific details of the change and evidence that part quality will not be adversely impacted
  • Please submit any changes to us in advance at The submission must include the necessary change documentation demonstrating the acceptability and compliance of the change.

Supplier Lifecycle

Supplier Lifecycle will simplify the way Hillrom onboards its suppliers by giving them the opportunity to own and update their information such as contact person, purchase order email and banking information to name a few.

SLP Supplier Registration Quick Start Guide​